Map Share community map update not installing on MyDriveConnect

dhallettsfc
dhallettsfc Registered Users Posts: 1
New Traveler
edited February 2019 in Map purchase & installation
I am on My Drive Connect and have done some of the updates for my SatNav but there is still one more called Map Share community map update. I am clicking on the check box and the 'update selected' and nothing is happening. Have closed and reopened the app but no sign of anything happening. Thanks

Comments

  • dustbin
    dustbin Registered Users Posts: 2
    Apprentice Seeker
    my via 52 does not down load map share update. Has anybody found out how to do this.
  • robwyno
    robwyno Registered Users Posts: 5
    Apprentice Traveler
    Yep. Same here. So annoying
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    Hi there,

    We've seen that the MapShare download fails when update took too long to install or the update meant for a map which was previously installed on the device. In these cases, just disconnect the device from the computer, soft reset and reconnect to try again.

    @dustbin I couldn't find any failed downloads in queue for your device, does the mapshare offered to you to download?

    @robwyno Same question as above. Also, your map update service isn't active yet, please connect your device to MyDrive to do the same.

    Thanks, lampard
  • dustbin
    dustbin Registered Users Posts: 2
    Apprentice Seeker
    Hi. Mapshare is offered, size 372Bytes, green tick in box. When I click on down load no response. have tried several times, does not down load.
  • Chuffer
    Chuffer Registered Users Posts: 1
    Apprentice Seeker
    I can't down load map share on my VIA 135
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Chuffer

    How much free memory is available on your Via 135?

    Doug
  • robwyno
    robwyno Registered Users Posts: 5
    Apprentice Traveler
    Hi @lampard You asked "does the mapshare offered to you to download?"

    Screenshot attached
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    Hi robwyno,

    Can you please try again and see what all updates are available for you to download in MyDrive? There should be the latest map 10.30 waiting for you.

    Regards, lampard
  • robwyno
    robwyno Registered Users Posts: 5
    Apprentice Traveler
    @lampard
    Yes I’m installing it now but it only instals after unchecking the other outstanding map share community update😟
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @robwyno

    It is generally recommended to download updates one at a time not to select it to do all in one go. Also to do a Soft Reset when you have finished. Ie with the unit on and working Hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound then let the button go. This restarts the unit and tidies everything up.

    Doug
  • robwyno
    robwyno Registered Users Posts: 5
    Apprentice Traveler
    10.30 successfully updated without any issues.
    Community map update however is still not updating 😩
  • big
    big Posts: 1,719
    Superuser
    The community map update is probably obsolete anyhow since you just downloaded a new map which probably has those corrections applied already.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @robwyno

    Try disconnecting your TT and doing the soft reset and then try again.

    Doug
  • robwyno
    robwyno Registered Users Posts: 5
    Apprentice Traveler
    @big Yes that’s true I suppose
    @DougLap - no difference