Connecting tomtomGo WiFi 520 to computer

Connecting tomtom 520 to windows 7 computer through usb cable does not work. Tried different usb ports, various computers. Tried resetting TOMTOM, nothing works

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  • LochfrassLochfrass Posts: 9,074 Superuser
    Hi
    The preferred way to connect the device to the internet is via WiFi. If this is not possible you can connect it to your PC with MyDrive Connect and the USB cable. In MyDrive Connect this picture will be shown.
    ieiziog6kn2s.jpg
    In both cases the device is operated via the Satnav display
    Look at Menü/Settings/Updates and new Items. There was shown Updates when available.
    (sorry for the screenshot in German language)
    Greetings from germany
  • YamFazManYamFazMan Posts: 14,768 Superusers
    edited February 16
    Hi
    @Jean Vzaugeois

    The NAV5 (Wi-Fi) devices like you’re GO 520 normally update using Wi-Fi... But you can update using USB
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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  • Antaramin Antaramin Posts: 2 [New Seeker]
    Hi guys. I have a Go Basic TomTom, it did connect quickly to any wifi connection and can do all the updates. I tried many times but unsuccessful to connect it via usb to computer but doesn't work. I wanna make a back-up in case of a y update failures. Anyone can suggest anything?
    Thanks and regards.
  • Antaramin Antaramin Posts: 2 [New Seeker]
    I did installed Tomtom my drive connect but doesn't recognise the device when connected....
  • DougLapDougLap Posts: 2,797 Superuser
    edited February 28
    Hi @Antaramin

    Favourites you create and saved in My Places on your GO Basic any Poi files you load onto it via MyDrive or any Routes you create and save on My Drive and then synced to your unit are backed up on the TT servers. If you open MyDrive you should be able to see all the aforementioned data there.

    Should you lose all the Data on your unit if you ever have to do a Factory Reset on it then when you set it up and connect it to your TT account it will restore all the Favourites, Poi and Route files back onto your unit. Also should you get another unit and add it to the same account it will also be able to load automatically the same data.

    If for any reason you lose the map, or maps, on the unit they are saved on your account and tied to the unit and can be restored from there..

    Can you see the GO basic listed when you open My Drive Connect. You need to be logged into your account on the unit as well as MDC.

    Hope this answers any concerns you have as a direct backup to a computer is not available.

    Doug
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