Camera updates.

kev1234
kev1234 Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in TomTom Services
I have a Tomtom 5000.I have not received any camera updates for 2 weeks now which hasn't happened before.There is usually 1 or 2 every week.
Anyone know why\having the same problem.
Regards to all.

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    Many seem to be suffering the same problem. You can call support to see if Tomtom is making any headway in resolving the issue:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • miketorcy
    miketorcy Posts: 3,558
     Superuser
    It is the same for me in France.
  • woody2607
    woody2607 Registered Users Posts: 6
    Master Explorer
    My 6200 tried to update Wednesday 30th January but had a failure message and said try later, usually updates once a week.
     Why don't TT tell customers when there is a problem instead of having to search various website to see what the problem is, as far as I can see there has been no update from TT on what the problem  is or when it will be resolved!!!!!!! Poor customer service as usual!
  • Lochfrass
    Lochfrass Posts: 17,791
     Superuser
    On Thursday I had the cam update on my two devices.
    One of them ended with an error message and the other one ran successfully













  • John-Jay
    John-Jay Registered Users Posts: 746
    Revered Pioneer

    I got a Camera Update, today, for my GO520 (as is typical, it was 4MB in size).

    Ran it & the MDC stated it had successfully completed, but the device said it hadn't!

    Went back to MDC, it now stated that I had a Camera Update, but only a few 100kB in size!

    Ran that & both said it was successful. However, the MDC now said I STILL had a 4MB update.

    Ran it again & it was finally successful!


    Regards, John-Jay


  • raesewell
    raesewell Registered Users Posts: 180
    Exalted Navigator
    Speed camera updates failed today  :'(
  • raesewell
    raesewell Registered Users Posts: 180
    Exalted Navigator
    Rider 550 Speed camera updates failed today  :'( This is the second failed update this week, anyone else having problems?