TomTom ONE XL
DaveZZZ
Posts: 1 [New Traveler]
I have a TomTom ONE XL for which I bought an updated map of the UK in 2017, for which you took my money. The map never downloaded and I am £35 out of pocket. Today I received an e-mail from you offering me a deal on a new TomTom as apparently you stopped supporting the ONE XL back in 2016. SO WHY DID YOU TAKE MY MONEY.
I can find no way of communicating with TomTom to get my money back - as customer service does not seem to exist.
Why would I want to buy a new sat nav from a company that has ripped me off and doesn't communicate with its customers ?
I can find no way of communicating with TomTom to get my money back - as customer service does not seem to exist.
Why would I want to buy a new sat nav from a company that has ripped me off and doesn't communicate with its customers ?
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Superusers
@DaveZZZ
Tomtom Support
:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You must already be logged into the site for the 'Email Direct link' to work
Note... The Email Direct Link... is not working with the Firefox browser
ATB YFM