TomTom ONE XL

DaveZZZ
DaveZZZ Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
I have a TomTom ONE XL for which I bought an updated map of the UK in 2017, for which you took my money. The map never downloaded and I am £35 out of pocket. Today I received an e-mail from you offering me a deal on a new TomTom as apparently you stopped supporting the ONE XL back in 2016. SO WHY DID YOU TAKE MY MONEY.
I can find no way of communicating with TomTom to get my money back - as customer service does not seem to exist.
Why would I want to buy a new sat nav from a company that has ripped me off and doesn't communicate with its customers ?

Comments

  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @DaveZZZ

    Tomtom Support
    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work
    Note... The Email Direct Link... is not working with the Firefox browser

    ATB YFM

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