Unknown navcore version- Built in navigation device — TomTom Community

Unknown navcore version- Built in navigation device

bryandangfangbryandangfang Posts: 2 [Apprentice Seeker]
edited August 20 in Built in car navigation
i want to update my sd card with the latest version of maps.
I get the following message:
This smart media system memory has been corrupted
Please insert the smart media system memory card into the navigation device in your car

when the card inserted in the car it works fine.

Comments

  • dhndhn Posts: 33,162 Superusers
    Maybe support can assist:

    :flag_sg: Singapore
    1800 622 7266
    Monday - Friday: 09:00 - 17:30
  • YamFazManYamFazMan Posts: 15,061 Superusers
    Hi
    @bryandangfang

    Found this...
    Smart Media-Systems
    WHAT HAPPENS
    Smart Media-System shows 'Unknown navcore version' when connected to MyDrive Connect
    WHAT TO DO:
    That error appears when software 11.344.3064886 is installed
    It's the Navcore version which has not been released yet so this version it will be unrecognised
    There is no need to troubleshoot that we are doing our best to update our system asap
    There is no workaround available at the moment

    ATB YFM
  • bryandangfangbryandangfang Posts: 2 [Apprentice Seeker]
    Today the clock on the navigation display is gone only two dash and one double dot how to solve this issue
  • DougLapDougLap Posts: 3,149 Superuser
    Hi @bryandangfang

    Have you checked whether there is an Update available.

    Doug
  • sunnysmartsunnysmart Posts: 6 [Master Explorer]
    I have navcore version 11.344.3198541-8509 with same unknown navcore error on smart media system
  • lampardlampard Posts: 4,191 TomTom Moderator
    Hi @sunnysmart

    Welcome to the Community! I've made some changes in background to fix this, please follow the steps below to apply these changes:
    • Please connect the device to MyDrive Connect running...
    • Click on the Cog Wheel Icon Screen top right
    • Click on the Downloads Tab
    • Empty download folder
    • Save settings and the device will reboot after few moments.
    Let us know how it goes!

    Cheers, lampard
  • sunnysmartsunnysmart Posts: 6 [Master Explorer]
    yeah don't seem to have that bit as for the smart built in you use "smart media connect"
    as soon as I log in I get the attached
  • sunnysmartsunnysmart Posts: 6 [Master Explorer]
    ah found the bit you refer to under the union jack icon cleared the folder down, but no change.
    I have a case open with tomtom - who say they are working on it.
  • sunnysmartsunnysmart Posts: 6 [Master Explorer]
    still waiting they have closed my case as no solution yet - great - very helpful
  • sunnysmartsunnysmart Posts: 6 [Master Explorer]
    does anyone have leverage with tomtom as they have not fixed this, I cant believe that so few peeps are complaining about this
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