Download maps

Flygare Registered Users Posts: 1
New Traveler
edited January 2019 in Map purchase & installation
Hi, I live in Sweden and have a GO 620. I have the Europe map and it’s working. I would like to download the map for USA, but when I try that it says ” Oops - something sent wrong. Please try again.” I have a sd card, so there is enough space. I want the map before we go to USA. Can someone please tell me how I should do?
Best regards Tomas


  • dhn
    dhn Posts: 33,389
    Call support on Monday to add the desired map to your account so you can download using Wifi.

    :flag_se: Sverige (Sweden)
    Måndag-Fredag: 10:00-17:00
  • smithgenny
    smithgenny Registered Users Posts: 1
    Apprentice Traveler
    I have also faced this issue but when I fix Error Code 0X80071A90 that occurred in my Windows device, it got installed easily. I can recommend you first to check whether your device is having any error codes or not and then try to fix it.
  • Rachelx2
    Rachelx2 Registered Users Posts: 3
    New Seeker
    I have paid for the UK maps and been charged on my credit card. But when I read the info on my email to download the map it’s not working. I really need to talk to someone about this as the email address on my account is no longer available and I have heard the email address on the account has to match. I now have a different email which is the address the invoice was sent too. Please provide a number for me to ring as there are other complications. I am in New Zealand with an NZ bought Tom Tom. Rachel
  • Lochfrass
    Lochfrass Posts: 18,587
    New Zealand
    0800 450 973
    Monday-Friday: 09:00-19:30 NZST

    For other countrys you can look here
  • toreeg
    toreeg Registered Users Posts: 1
    New Seeker
    edited February 2019
    I have trouble downloading Map for Europe. System information tells me all Connections are good. I have Attached the error Message in a Paint file.