Download maps

Flygare

Hi, I live in Sweden and have a GO 620. I have the Europe map and it’s working. I would like to download the map for USA, but when I try that it says ” Oops - something sent wrong. Please try again.” I have a sd card, so there is enough space. I want the map before we go to USA. Can someone please tell me how I should do?
Best regards Tomas

dhn

Call support on Monday to add the desired map to your account so you can download using Wifi.

:flag_se: Sverige (Sweden)
077-662-00-10
Måndag-Fredag: 10:00-17:00

smithgenny

I have also faced this issue but when I fix Error Code 0X80071A90 that occurred in my Windows device, it got installed easily. I can recommend you first to check whether your device is having any error codes or not and then try to fix it.

Rachelx2

I have paid for the UK maps and been charged on my credit card. But when I read the info on my email to download the map it’s not working. I really need to talk to someone about this as the email address on my account is no longer available and I have heard the email address on the account has to match. I now have a different email which is the address the invoice was sent too. Please provide a number for me to ring as there are other complications. I am in New Zealand with an NZ bought Tom Tom. Rachel

Lochfrass

Support:
New Zealand
0800 450 973
Monday-Friday: 09:00-19:30 NZST

For other countrys you can look here
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

toreeg

I have trouble downloading Map for Europe. System information tells me all Connections are good. I have Attached the error Message in a Paint file.