Modify TomTom account for MyDrive on newly acquired TomTom GO 5100 — TomTom Community

Modify TomTom account for MyDrive on newly acquired TomTom GO 5100

mmghmmgh Posts: 5 [Apprentice Traveler]
I just purchased a TomTom GO 5100 from someone. On this device (so NOT on MyDrive Connect, that works fine) I need to login to be able to use the functionality of MyDrive. However I am not able to modify the old username (emailaddress) of the previous user. I can only type in the password (that I don't know and that wouldn't be useful anyway). How to solve this?

(Please do not tell me to factory reset the device… I just spend a few hours configuring…)

Comments

  • dhndhn Posts: 33,149 Superusers
    Sorry, but Menu->System->Reset is indeed the solution you want.
  • mmghmmgh Posts: 5 [Apprentice Traveler]
    Rats! Sorry to say, but this does not surprise me from TomTom… I had harboured some hope that the matter could be dealt with over the phone but I am under the impression that all phone support has been cancelled.
  • John-JayJohn-Jay Posts: 629 [Supreme Pioneer]
    As per your other post - have you tried either of the following Phone Numbers?


    :flag_be: Belgique
    027 007 272
    du lundi au vendredi de 09h00 à 17h30

    :flag_be: België
    027007270
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30

    Regards,

    John-Jay

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