MyDrive Connect - login problems

ziutek.51ziutek.51 Posts: 2 [Apprentice Traveler]
edited January 29 in MyDrive Connect
Hi,

I cannot log in to my MyDrive Connect version 4.2.3.3625, Windows 7, Polish lang pack.

Error message is about incorrect email or password. Naturally, I have reset the password, but with no success. On the other side I can use these credentials on TomTom web (and forum).

Do TomTom experiencing some technical problems? I saw similar problems on this forum from the past, but these are not helpful.

All the best,
Ziutek

Comments

  • dhndhn Posts: 33,155 Superusers
    Try support:

    :flag_pl: Polska (Poland)
    +48 22 30 62 335
    Poniedziałek: 9.00- 17.00
    Wtorek-Piątek: 9.00- 16.00
  • ziutek.51ziutek.51 Posts: 2 [Apprentice Traveler]
    sure... will try tomorrow...

    in the interim, any other ideas?

    thanks
  • dhndhn Posts: 33,155 Superusers
    A different browser perhaps?
  • bigbig Posts: 1,548 Superuser
    Do you have a very long or complicated password? Used to be that the web allowed more complex and longer passwords than the app. Perhaps shorten the password and try again?
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