Updating tomtom5000 device not connected

Angel h
Registered Users Posts: 1 
New Traveler

New Traveler
I have previously connected my tomtom5000 to mydrive account. It shows on the screen linked to the account and I can see 5 updates including the European map. I connect my device to the computer and get the message device not connected. have tried turning off and on and soft boot still the same. Please can anyone help
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Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-474/faq-mydrive-connect-troubleshooting-tips-990570
https://uk.support.tomtom.com/app/answers/detail/a_id/16339
https://uk.support.tomtom.com/app/answers/detail/a_id/19190
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