Updating tomtom5000 device not connected

Angel h

I have previously connected my tomtom5000 to mydrive account. It shows on the screen linked to the account and I can see 5 updates including the European map. I connect my device to the computer and get the message device not connected. have tried turning off and on and soft boot still the same. Please can anyone help

dhn

Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Support:

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