Carminat help required — TomTom Community

Carminat help required

Kev68LuKev68Lu Posts: 1 [New Traveler]
edited January 2019 in Map purchase & installation
I have recently purchased a car with the renault Carminat, I have changed my tomtom account from my XL to the Carminat and updated the mats but when I install the card into the system in the car it reads the following...PROBLEM WITH MAP, YOU CANNOT USE THIS MAP ON THIS DEVICE; EUROPE -100565.
Any help would be appreciated in pointing me in the right direction.


  • VikramKVikramK Posts: 12,711 Moderator
    Hi @Kev68Lu

    Welcome to the community and sorry for my late reply...

    I have reactivated the map on your account. Please remove the existing map first using TomTom HOME and then download the fresh copy.

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