Carminat help required

Kev68Lu
Kev68Lu Registered Users Posts: 1
New Traveler
edited January 2019 in Map purchase & installation
Hi
I have recently purchased a car with the renault Carminat, I have changed my tomtom account from my XL to the Carminat and updated the mats but when I install the card into the system in the car it reads the following...PROBLEM WITH MAP, YOU CANNOT USE THIS MAP ON THIS DEVICE; EUROPE -100565.
Any help would be appreciated in pointing me in the right direction.
Cheers

Comments

  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Hi @Kev68Lu

    Welcome to the community and sorry for my late reply...

    I have reactivated the map on your account. Please remove the existing map first using TomTom HOME and then download the fresh copy.

    Regards
    Vikram