Different calories in watch and in App or Website — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Different calories in watch and in App or Website

VladexSKVladexSK Posts: 5 [Apprentice Traveler]
edited January 2019 in Spark, Spark 3, Runner 2 and Runner 3
When I sync my watch with Sports Connect, or with iOS TomTom Sports app there is different count of calories burnt in actual day. I did not do any activity today

Watch - 2850
Sports Connect - 1866
TomTom Sports app - 1866

Does anybody know why?
Thank you.

Comments

  • tfarabaughtfarabaugh Posts: 16,727
    Superusers
    It is probably a glitch in the timing of the updates. You may be able to fix it following these steps:

    1) Plug the watch into the computer and in Sports Connect, click the Gear Icon
    2) Press CTRL (Windows) or CMD (MAC) on your keyboard while you hover your mouse over the reset button.
    3) You'll see the reset button turns into a "Turn Off" button.
    4) Click it, disconnect the watch and the screen will go dead.
    5) Reconnect the watch and it will wake up and should now update as usual.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • VladexSKVladexSK Posts: 5 [Apprentice Traveler]
    Your resolution didn't help. :-(
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