live Service purchase- Purchasing LIVE Services — TomTom Community

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live Service purchase- Purchasing LIVE Services

roadhawkroadhawk Posts: 3 [Apprentice Traveler]
edited January 2019 in TomTom Services
I have tried to purchase a 3 month live update for my truck 5150 but saying my device is not compatible, but it allows me to purchase for the year. I only want to purchase a 3 month as I am leaving the company and the sat nav belongs to the company.

Comments

  • VikramKVikramK Posts: 11,917 Moderator
    Hi roadhawk

    Welcome to the community!

    Are you still facing the same issue..

    I tried to replicate the bug, but I don't get any error. I was able to go through the process..

    I tried using Firefox browser, just in case you are using a different one...

    Regards/Vikram
  • roadhawkroadhawk Posts: 3 [Apprentice Traveler]
    Hi VikramK

    Yes still having the same issue, the box to which you have to put the first two letters of the serial number in to see if the device is compatible says not compatible. It is ok when I choose one of the other two options. I will get onto TomTom to see if there is a way round this.
    Many thanks for your reply.
  • VikramKVikramK Posts: 11,917 Moderator
    @roadhawk

    I have asked for some clarification from the concerned team.

    Will get back..

    Regards
    Vikram
  • VikramKVikramK Posts: 11,917 Moderator
    Hi roadhawk

    On this link: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/

    Under device type select 'Truck' and then proceed, that should help you proceed further...

    275e4018-c679-4b5d-94de-f1c0d1f41ed7.jpg

    Regards
    Vikram
  • roadhawkroadhawk Posts: 3 [Apprentice Traveler]
    Hi Vikram

    all sorted thanks for your help

    Many Thanks
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