live Service purchase- Purchasing LIVE Services

roadhawk
roadhawk Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in TomTom Services
I have tried to purchase a 3 month live update for my truck 5150 but saying my device is not compatible, but it allows me to purchase for the year. I only want to purchase a 3 month as I am leaving the company and the sat nav belongs to the company.

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi roadhawk

    Welcome to the community!

    Are you still facing the same issue..

    I tried to replicate the bug, but I don't get any error. I was able to go through the process..

    I tried using Firefox browser, just in case you are using a different one...

    Regards/Vikram
  • roadhawk
    roadhawk Registered Users Posts: 3
    Apprentice Traveler
    Hi VikramK

    Yes still having the same issue, the box to which you have to put the first two letters of the serial number in to see if the device is compatible says not compatible. It is ok when I choose one of the other two options. I will get onto TomTom to see if there is a way round this.
    Many thanks for your reply.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @roadhawk

    I have asked for some clarification from the concerned team.

    Will get back..

    Regards
    Vikram
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi roadhawk

    On this link: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/

    Under device type select 'Truck' and then proceed, that should help you proceed further...

    275e4018-c679-4b5d-94de-f1c0d1f41ed7.jpg

    Regards
    Vikram
  • roadhawk
    roadhawk Registered Users Posts: 3
    Apprentice Traveler
    Hi Vikram

    all sorted thanks for your help

    Many Thanks

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