MyDrive Connect - Outage

Lifetime maps update on Start 52 failed

JankaV
JankaV Registered Users Posts: 3
New Traveler
edited January 2019 in Devices using MyDrive Connect
A year ago I bought Tomtom Start 52 (S/N XRxxxxxxx29) with free lifetime maps, but now it says "Map Subscription expired". Anybody can explain this?
A help will be appreciated.

Mod edit: Please don't post private or personal information on a public forum.Thanks!

Comments

  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @JankaV
    Ring Tomtom Support to sort you account....

    :flag_cz: Ceská Republika
    +420 23 90 00 491
    pondelí-pátek 09:00-17:30

    ATB YFM
  • dhn
    dhn Posts: 33,382
    Superuser
    Tomtom has said they will honour the map lifetime subscriptions even for models considered End of Life.

    Call support to clarify but do NOT respond with a model when prompted in order for a live agent to come on line:

    :flag_cz: Ceská Republika
    +420 23 90 00 491
    pondelí-pátek 09:00-17:30

    (and remove the serial number from your post. It shouldn't be there in a public forum. Just click on the 3 horizontal dots on te bottom right of your post to get to the 'edit' link)

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