My account can't find my Go Live 825 anymore

por

I have for several years bought a subscription for live updates. The last months my account can't find my device anymore and I can't download the updates. I have checked the cable at the store where I bought the device and it works fine. Any ideas for a solution?

dhn

Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

Support:

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