TOMTOM GO 920 and map updates

lumaca
lumaca Registered Users Posts: 4
Apprentice Traveler
edited August 2021 in Map purchase & installation
Although in June 2018 I bought the maps Europe - 1 year of the Service of update of maps + 6 months of bonus order nº 407438625, invoice nº 9514033647, to date I did not have any new map. What is happening? My equipment is a TOMTOM GO 920.
Luís

Comments

  • dhn
    dhn Posts: 33,393
     Superuser
    Although the 920 is considered End of Life by Tomtom I think, Tomtom has said they WILL honour existing map subscriptions for End of Life Devices.

    So call support Monday BUT do NOT provide a model when prompted in order for a live agent to respond:

    :flag_pt: Portugal
    800780277
    De Segunda a Sexta: das 08.00 às 16.30
  • lumaca
    lumaca Registered Users Posts: 4
    Apprentice Traveler
    Thank you for your help. Problem is now solved.
  • dhn
    dhn Posts: 33,393
     Superuser
    You are welcome.

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