Can't sync and connect my Fitness Tracker after the last update of the app — TomTom Community

Can't sync and connect my Fitness Tracker after the last update of the app

Marcus ElwerMarcus Elwer Posts: 1 [New Traveler]
edited January 23 in TomTom Touch
Hey,

Seems like alot of people and I are having a problem getting the fitness app to sync correct. I've tried resetting my fitness tracker , reinstall the app on my phone and I´ve updated my software to in the fitness tracker to the latest version. Still I can't connect and sync and to be honest it's getting on my nerves. Anyone know a solution to the problem ?

Comments

  • tfarabaughtfarabaugh Posts: 15,789 Superusers
    You should try and reset from scratch. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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