Voice control cannot be used with your display language- GO 50

Rainorshine
Rainorshine Registered Users Posts: 12
Master Traveler
TomTom 50,
Only have Jane as a voice.
Cannot find Serena to download. Apparently this is needed.?
Ken

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    @Rainorshine

    Call support and have 'Malcolm' and 'Serena' added to your account:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Rainorshine
    Rainorshine Registered Users Posts: 12
    Master Traveler
    The support line says that my GO 50 can only be supported online!
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi Rainorshine

    I would recommend that you try downloading computer voices using MyDrive Connect.

    See here

    Regards
    Vikram
  • Rainorshine
    Rainorshine Registered Users Posts: 12
    Master Traveler
    I managed to contact the UK support helpline and they added Serena remotely to my account so all is working again! I must remember in future not to delete the file when I remove unwanted voices.
  • mabfreight
    mabfreight Registered Users Posts: 3
    Apprentice Traveler
    anyone can help me please, really need the Serena and Malcom computer voices on my 6250.
    please, please, please !
  • dhn
    dhn Posts: 33,382
     Superuser
    Call support to add them to your account:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.