My model of TomTom

LindenPS

When looking on hereto find out how to update my satnav, I'm not finding my model as a choice (4PL50) and when I ignore the '4' I'm told the model I have is not supported any longer. As I understood when I purchased this, I had lifetime updates. Not very impressed that I can't contact TomTom unless I know my model number, and my model number isn't available to choose. Actually not very impressed that I can't contact TomTom by any means at all!

dhn

See here to identify (4PL50 is NOT a model):

http://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

John-Jay

Would suggest that you give Customer Support a call:-

:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

If you get an automated response asking for the Model No, DON'T respond, it will eventually put you through!

dmulv

I think 4PL50 is TomTom's internal number for one of the wifi-enabled Go devices (see the addendum in the manual here).

I believe it's the Go 5200, which is very much supported :thumbsup:

YamFazMan

Hi
@LindenPS

See Tomtom FAQ....
Find the model of your navigation device and what software it uses
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

Image of the bottom edge of my GO 6200 (Wi-Fi)
ZA = TomTom GO 6200 Wi-Fi


If your device is ZB then its a TomTom GO 5200 Wi-Fi, which is one of the latest devices and is fully supported

ATB YFM