VIA 52 No maps available - but MyDrive Connect says its there

Bal Registered Users Posts: 13
Legendary Explorer
edited January 2019 in Map purchase & installation

I have a VIA 52 with Lifetime UK maps. On the device, it says 'No Maps Available' but when connected to MyDriveConnect, it shows the map is installed fine. Doesn't show as corrupted or anything. How do I remove & reinstall?

Tried the hard reset option (30sec hold, then 3 clicks etc) to no avail.

ANy suggestions?