lost email

niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
edited January 26 in Map purchasing
Hello. I have cancelled my privious email and now I cannot get support from TOMTOM. i have paid for update but they reject all my letters even if I send serial number and tell what my old email is that is not working anymore
It is really a bad service, that I cannot even get in contact with the support service
Can any one help me. I have mad a new account in order to send this question

Comments

  • NiallNiall Posts: 10,364 [Superuser]
    @niels ebbe huus

    Contact Customer Services (by chat)


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  • niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
    I have tried. but When they do not find my email adresse then I cannot chat
  • VikramKVikramK Posts: 6,228 [Moderator]
    Hi Niel

    No device linked to your account you are using on the forum.

    Could you PM me the serial number, the other email address and the order details please? I should be able to review the situation better then.

    Thanks
    Vikram :)
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  • niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
    Hello Vikram K
    I will be happy to give you the information
    On the TOMTOM XL is written RSxxxxxxx450
    and the email was [email protected]
    I have cancelled my German website and now I have a danish .

    I wil be happy if you can help me to find my account

    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 6,228 [Moderator]
    [h4]Hi niels[/h4]
    I have linked your XL device to your new email, but I don't find any active subscriptions.

    I have sent you a PM, so I would request you to please reply me there..

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
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