MyDrive Connect - Outage



My Maps on my GO 730 has been delete how do i get maps back on my 730

lewis Glen
lewis Glen Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
Maps for my tomtom Go 730 has been wiped off how do I get maps back.

Comments

  • MrM
    MrM Registered Users Posts: 160
    Revered Navigator
    Via the TomTom Home application on your PC. Connect your 730 to the PC, launch TomTom Home.
  • Niall
    Niall Posts: 11,113
    Superuser
    @lewis Glen

    Check the first two characters of the serial number
    "J3">GO 730, 1GB + SD 2GB, TomTom HOME NAV2 EoL
    "J4">GO 730, 2GB + SD 2GB, TomTom HOME NAV2 EoL
    "J5">GO 730, 4GB + SD 2GB, TomTom HOME NAV2
    "JG">GO 730, 4GB + SD 2GB, TomTom HOME NAV2

    If it is "J3" or "J4" then TomTom has declared the device obsolete, see https://www.tomtom.com/en_us/obsolete-products/
    So if you have not run TomTom Home before then you will not be able to restore the maps

    @VikramK Please confirm status of account
  • dhn
    dhn Posts: 33,382
    Superuser
    @lewis Glen

    Do you have a backup of your device's contents? Hopefully manually.

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