Speed Cameras on device state expired despite new purchase and download

neil.broadbent_un27
neil.broadbent_un27 Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom Services
I've paid for an Speed Camera update for my Go400 but the device continues to state 'expired' despite loading updates onto the device ..and even uninstalling and re-installing speed cameras - how do I get the device to recognise that I have paid for anther year (it's worked fine previous years)?

Comments

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi Neil

    Welcome to the community!

    I would recommend that you contact customer service with the order number. They should be able to sort out any subscription issues on your account.

    Regards
    Vikram

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