Hi, since having latest firmware 1.7.64 I haven't been able to sync with phone. If I connect to mac it says not connected until I plug in the 2nd time then everything syncs inc to iPhone. Is this a firmware problem and if so can i be rolled back to previous please?
Thanks
0
Comments
Superusers
https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088
You should also uninstall and reinstall the app and do a factory reset to completely reset the connection. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Superusers
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Firmware downgrade for me also
Superusers
Did you read the first response which specifically told you where to go to request a rollback (which was not here by the way)?
https://discussions.tomtom.com/en/discussion/1117812/software-version-rollback-requests-battery-issues-runner-spark-watch-series#latest