How do you report a routing error? — TomTom Community

How do you report a routing error?

NightgauntNightgaunt Posts: 32 [Outstanding Wayfarer]
I used the Tomtom app for the first time yesterday and got a total failure on routing at a junction.
Basically the route tried to take me left at a junction then doubled back on itself instead of just turning right at the junction even though you can turn right there.
Area is B1426 (Gateshead near Heworth Metro Station) turning right onto the A184 heading towards Sunderland. Route insisted on taking me left onto A184 towards Gateshead at the junction of both roads before doing a u-turn on the A184 to the correct route heading east to Sunderland.


  • John-JayJohn-Jay Posts: 725 [Revered Pioneer]
  • NightgauntNightgaunt Posts: 32 [Outstanding Wayfarer]
    Any idea how long the map updates take to get fixed?
    I've done the map share but it's on a route I use quite often and it's a total mess the way it tries to route you.
  • John-JayJohn-Jay Posts: 725 [Revered Pioneer]
    Unfortunately, TomTom are NOT noted for their fast updates!

    I wouldn't expect anything less than 6 months, but more like 12 - that's assuming that they even accept the correction!!
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