GO 6100 Live traffic ongoing issues

Begbie1983

Hi Vikram,

To confirm the issues still persist on my device after the banner notice.

Driving home tonight the live services worked and connected on turning the device on, 20 mins later - disconnected sign showing on side bar.

Gone to update and delay on 56% when updating but just rest device yet again to try and resolve and guess what " oops, we are having trouble accessing TomTom services. Please try again later"

I've been a TomTom customer for close to 15 years but think this may be my last purchase. Shocking service and updates to customers... this has been going on since i drove back from France to GB last Friday!

TomTom Go 6100 owner btw.

Begbie1983

Update: MDC has been reinstalled on fresh drive and now working.

Liver Services and GPRS still showing as disconnected on the GO6100

DougLap

Hi @Begbie1983

You have probably checked but does your GO6100 need to be logged into the account again.

Doug

Begbie1983

DougLap wrote:

Hi @Begbie1983

You have probably checked but does your GO6100 need to be logged into the account again.

Doug

Hi Doug, already done. Reset god knows how many times and re logged in but still the same ongoing disconnect due to GPRS disconnected.

VikramK

Hi Begbie

I had a look at your account and don't find anything wrong with the services on your account.

But to investigate this better I would suggest that you contact customer service.

Regards
Vikram