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Opps messagen when trying to update

Hello, I am trying to download new maps on my TomTom GO 520 WI-FI but unfortunately I keep getting an error message "oops, something went wrong, please try again later". I have a new micro SDHC 16GB card which was formatted by the device and the space is recognised, also my device is connected to the wi-fi and everything else is working fine. I already tried the drumroll reset with no success. Any help will be much appreciated or my only option is return this... thank you all
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