Map problem — TomTom Community

Map problem

NagyZoliNagyZoli Posts: 3 [Apprentice Traveler]
edited January 2019 in Map installation
Hi,

Sorry, my english is not the best :) We are working whit company cars. We bought 2 italian Renault Megane. I bought Central and eastern europe maps for them ( both have only italy ). I can install them, but both says u cant use this map whit an error code....any idea what to do now? I tried to format the cards etc and still the same problem.

Thanks

Comments

  • dhndhn Posts: 33,326
    Superusers
    Call support to help:

    :flag_hu: Magyarország (Hungary)
    0036 177 792 27
    hétfő-péntek: 09:00-17:00
  • NagyZoliNagyZoli Posts: 3 [Apprentice Traveler]
    2c3fc26d-6e98-45b4-be29-680865951899.jpg
  • NagyZoliNagyZoli Posts: 3 [Apprentice Traveler]
    They cant help me, becouse they dont speak Hungarian.
  • VikramKVikramK Posts: 10,866 Moderator
    Hi NagyZoli

    At the moment I find only one device linked to your account, serial number ending 283 -( IB3xxxJxx283)

    The map you ordered(Eastern Europe) is active so should be available for download.

    Could you try removing the existing map and download a fresh copy using TomTom HOME.....

    To check the subscription status on the other device, just PM me the serial number...

    Regards
    Vikram
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