Tomtom Go 50 stuck in update with full memory

evem
evem Registered Users Posts: 6
Apprentice Traveler
edited January 2019 in Map purchase & installation
I have a Tomtom Go 50. It was a while since I last updated the device and it's been installing updates for a few months now (at first I thought something was wrong, but it seems pushing updates to the device is just slow).

When I started the update process I didn't have a memory card installed.

Now the device memory is full (0 bytes free) but MyDrive-Connect still tries to install updates and doesn't let me free up space by either uninstalling voices I don't use or by moving the map to the memory card.

Is there a way to stop the update process so I can free up some space?

Comments

  • evem
    evem Registered Users Posts: 6
    Apprentice Traveler
    Update: It seems the outtage also had an effect. The device has resumed updating, although I'm not sure for how long will it keep going with "0 bytes free".
  • evem
    evem Registered Users Posts: 6
    Apprentice Traveler
    It seems other people have been having the same issue a few years now. TomTom support tell me there is no way to cancel the update process. This is ridiculous....
  • evem
    evem Registered Users Posts: 6
    Apprentice Traveler
    It's almost two years now since the problem first manifested and my device is still "updating". All I've heard from TomTom support is it's a known issue and a fix is being developed. That was 6 moths ago.... Very poor performance.

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