Not downloading updates

ba101
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New Traveler

New Traveler
I download updates via laptop. Then tomtom apps reports waiting for device? /And sticks on this? Can you help please?
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@ba101
See link to banner heading to this thread https://en.discussions.tomtom.com/mydrive-connect-474/problems-with-mydrive-connect-and-accessing-tomtom-services-on-the-device-10417060