Update problem

Jan K
Jan K Registered Users Posts: 1
Apprentice Traveler
edited January 2019 in MyDrive Connect
We have been trying for several days to update our Start 52 Tom Tom but each time it downloads to our computer fine but then freezes on 'waiting for device'. Have tried deleting cache and starting again etc.. and made sure our drivers are all up to date on windows 10 but the problem persists.

Looking at previous comments it seems to be a common fault that has existed for over a year!!

Very disappointed in the update software and feel we have purchased a poor product. Lifetime updates is a joke.