No maps available

Parcelgiant
Registered Users Posts: 17 
Master Explorer

Master Explorer
My 6000 says it is now up to date, on MyDrive Connect but on the device it says NO MAPs Available..........what is going on, 2 days it has been like this
0
Comments
-
What is the solution to this problem?0
-
Hi
@Parcelgiant @Charles7
On the early NAV4 devices you were allowed ONE Lifetime pre-installed Map... The 8GB on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
The latest larger 9.13GB Full Europe Map wont fit....
You need to install a Micro SDHC memory card
The Map cannot be split across the on-board Memory and a Micro SDHC Card...The latest Full Europe Map is 9.13GB so a 8GB Memory Card is useless a 16GB or 32GB is required (32GB is the Max size Micro SDHC Card for a Tomtom device)
Maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to your Account
The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper' (Don't remove the small Map)... The Small Map it will enable the device to keep running and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
ATB YFM0 -
Hi Charles
Could you try uninstalling the map using the My Content tab in MyDrive Connect.
Regards
Vikram0 -
And I have also activated a smaller map for your device which can be installed on the internal memory of the device.
Regards
Vikram0 -
My sat nav was working fine and it prompt me to update my map on my Via 1500. Then the map is wipe out and I cannot update it with mydrive connect. Anyone knows have a solution for this? Thanks0
-
Hi
@eddie00tan
See @LAURE123 post Here... https://discussions.tomtom.com/en/discussion/comment/1656148/#Comment_1656148
ATB YFM0