Go 620 will not install updates

Fiona13
Fiona13 Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
Try to install updates and get oops something went wrong please try again. One of the updates is for software. Tried for 2 days . How do I get updates to install?

Comments

  • Davemasson
    Davemasson Registered Users Posts: 5
    Master Explorer
    I have exactly the same issue with my GO 6200. Have tried re-setting the machine by holding in the "start button" until I hear the "drum roll", etc multiple times ... but with no success.

    Otherwise the machine is working fine. Until now all map updates downloads, etc have been trouble free. Is this something to do with the latest software update I wonder ????
  • bio712
    bio712 Registered Users Posts: 8
    Apprentice Traveler
    the same to me, welcome to the club

    I use a GO 6200, it seems to be no problem of our devices
  • Davemasson
    Davemasson Registered Users Posts: 5
    Master Explorer
    I agree ...

    I guess you may have done the same, but I have this morning spent ~30 minutes listening to music courtesy of the TomTom helpdesks ( Have tried both UK and Poland) ... of course to no avail ...

    I get the feeling a TomTom employee monitors these discussions and ocassionally steps in ... I'm keeping my fingers crossed ... !
  • Bluemarc
    Bluemarc Registered Users Posts: 1
    Apprentice Seeker
    I started an update yesterday and it deleted my maps. I can't seem to get them back so I have a totally useless satnav. I know there were problems with TomTom servers yesterday. Not sure about today. Have spent hours trying to get this to work. Some information from TomTom would be appreciated.
  • Nigel A
    Nigel A Registered Users Posts: 127
    Renowned Trailblazer
    Surprise surprise, same problem on my Rider 550, required update, must be installed before you can modify, update etc. Only it crashes with "Oops, something went wrong". What went wrong was of course buying a tomtom, I assume its just another problem that tomtom will deny / ignore. total pain as I have spent a good hour+ checking and resetting my wifi, internet, computer connections (I get this both on wifi and tomtom connect via usb) Would help if they admitted there was a problem, but obviously, bucket of sand, head down and ignore it all !!!!
  • Nigel A
    Nigel A Registered Users Posts: 127
    Renowned Trailblazer
    Bloody hell ! Tomtom have posted abanner (Above) admitting thrre are problems with my drive and tomtom services !
  • VikramK
    VikramK Administrators Posts: 13,723
    Moderator
  • Herbert76
    Herbert76 Registered Users Posts: 3
    New Seeker
    I am having the same problem today with my Go 6200. Never had a problem before, but now it says Oops, Something went wrong, Please try again. I have tried 2 WiFi networks; it says I have a good connection. And I have tried the drumroll reset. I tried looking at Vikram’s link above but it isn’t there any more...
  • BrianE
    BrianE Worcester, United KingdomRegistered Users Posts: 561
    Exalted Navigator
    I can't update my wife's GO6200 either. Fortunately, I took the advice given on another thread to try adding a small map as a backup first, just in case of problems downloading the main map, thereby rendering the device unusable.
  • Herbert76
    Herbert76 Registered Users Posts: 3
    New Seeker
    Another thread from January this year was about something similar. On that occasion it was apparently “a problem at the TomTom/IT end”. Hopefully someone at TomTom can check and let us know if that is the situation this time.

    Does anyone know how long the UK TomTom warranty lasts?
  • VikramK
    VikramK Administrators Posts: 13,723
    Moderator
    edited August 2019
    Hi @Herbert76

    Could you do a soft reset on the device and try using MyDrive Connect to update the device(internet source)

    USING MYDRIVE CONNECT AS AN ALTERNATIVE TO A WI-FI® CONNECTION

    Regards
    Vikram
  • Herbert76
    Herbert76 Registered Users Posts: 3
    New Seeker
    When I tried to download the new maps today it all worked perfectly. So I didn’t need to use MyDrive Connect in the end. I can only guess it was a technical problem TomTom’s end, just as it apparently was in January. If this happens again I aim to be patient and wait 24 hours and see if it fixes itself! Many thanks, though, Vikram, for trying to help me; much appreciated.