Tomtom rider 550 can't update / connect to mydrive
I ran into a problem yesterday and unfortunately I am not able to fix it myself and I am hoping someone here can help me.
I encountered the porbleem yesterday when I thought it would be a good idea to update my device since I haven't used it for a qouple of months.
So I fully charged my 550 and wanted to update.
I noticed it was quite a big one like 7.85gb so I connected it to the wifi and press update. This is where I encountered the problem the first time. When I press update it said 'oops we where unable to connect to tomtom service try again later'. So I though oke no problem I'll try it tomorrow. So today I tried again still the same thing. So I started to Google things. And found some links from tomtom support it self i will make a list with wath I tried so far.
1st I tried adding an SD card of 64gb. I formated it and was still unable to update.
2nd I saw video of tomtom self of 3 things to do when you encounter 'oops we where unable to connect to tomtom services' tried all of those.
Wich where first making sure I was connected to a proper wifi signal. I was I am getting 42mb/s ith my phone on 2.4ghz so should be fine.
Then I tried downloading the mydrive connect on windows. Connected my 550 with the pc. It recognized it just fine but did not give me any option at all to update or anything a it saidwas use the wifi Wich doesn't work.
So I factory reseted the 550. And then I was still unable to connect to my account directly after the reset. So I reset again still doesn't work.
What I figured out was: that my existing waccount was unable to connect Wich resulted in the same message'oops we where unable to connect to the tomtom services'. So I tried making a new account Wich than worked instantly. S I though oke this should work. So I went further trough the setting tried to connect to mydrive with the new account and that did not work and gave the same message again 'oops we where.....' so I reseted again.
Thats where I noticed when it asked me to login again that the account that I just created did no longer work at the stage of the setup. Directly after setting up the wifi. So I tried my original and that didn't work either. So I made a new Gmail address and again a new account and that worked instantly. So now I got 3 account wich I am nothing with since I can't log in with any of them on the 550. All 3 of them work in the browser on my pc.
Hopefully some take the time to read my big ass message haha and help me
Hopefully this can be fixed.
If you nees more info feel free to ask. I'll get to you as soon as I can.