TomTom Sports app won't connect to watch — TomTom Community

TomTom Sports app won't connect to watch

Firefighter979Firefighter979 Posts: 1 [New Traveler]
I have had som problems for some time now to get the app to sync to the watch. I tried to pair them again and now the watch won't connect at all. I have tried everything. I have been to the Bluetooth settings nd removed the watch there aswell.

Comments

  • tfarabaughtfarabaugh Posts: 16,622
    Superusers
    I would start over. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    If that does not work add a factory reset. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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