Updates are sticking at Waiting for your device. I have tried two different PCs and the same happens. Initially MyDrive Connect said my memory was full but I fitted an SD card and formatted it okay. I have tried leaving it for an hour, unplugging the USB cable and turning off the power to the Tomtom but it continues to report Waiting for your device. I also turned off the firewall to no effect.
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Superuser
Which device?
Doug
Superuser
Could you try deleting My Drive Connect from your PC using Revo Uninstaller then Restarting the PC and loading the latest Software from the Tomtom website.
Did you do a Soft Reset on the GO 60 ie with the unit running hold the ON/OFF button down for about 20 seconds plus until you hear the Drumroll sound then let the button go.
Le us know in the meantime maybe @VikramK can have a look at the Logs at their end to see if there is something causing a problem and sort that out for you .
Doug
I followed the instructions, rebooted the laptop and the updates downloaded and installed straight away. This might solve some of your problems. Just thought I'd share!
Superusers
@YetiGuy
Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"
Also turn off any Screen savers any other Power savers or USB port monitoring software installed
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Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)
Laptop users also see Note (1) (2) & (3)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
Note... (3) Thanks User 333....
(Quote)... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
Settings - Device - USB - Un-tick this box: 'Stop devices when my screen is off to help save battery'
If you're having problems with connected devices, clear the check-box (End Quote)
Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
ATB YFM
1. In TomTom MyDrive Connect application, go to the Settings (top right hand corner).
2. Select the Downloads tab.
3. Click on the Empty download button to clear old files.
4. Try the download again. It should work this time.