GO 6100 GPRS disconnected / Live services Active

Begbie1983 Registered Users Posts: 9
Apprentice Traveler
edited January 2019 in TomTom Services
Updated TomTom last week and since then had a number of issues.

Main one has been the sporadic connection to Live services.
Have done all the reset, removed device from mydrive connect and nothing.

GPRS is showing as disconnected and the message 23415,0,0,0,10,1 appears.

Looked through a number of posts and the same old message of contacting the helpdesk. Can you advise action over forum?

To add i now cant add my device back onto Mydrive connect as just keep getting the spinning loading circle.


  • VikramK
    VikramK Administrators Posts: 13,713
    Hi Begbie

    I don't find a device linked to your TomTom account you are using on the forum.

    If you could click on this link to sent me the serial number of your device through a private message then I can have a look for further assistance.