Sports App cleaning forever

thomasen
thomasen Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
Every time I synchronize my spark 3 with the sports app it keeps saying "cleaning up". The process is not ending.
What can be wrong?
Please help.
Thanks a lot!

Thomas
Tagged:

Best Answer

Answers

  • thomasen
    thomasen Registered Users Posts: 3
    Apprentice Traveler
    Ok thanks. I'll try that.
    Does it mean that all activities and history will disappear?
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    A factory reset will not cause you to lose any data, the watch syncs when you first plug it in, so everything is saved on TomTom Sports and your settings are reset afterwards. All you lose is the wheel size in cycling and turning splits on & off in running, as these are watch settings, not user settings. The history is erased from the watch, but this clears itself every 10 activities anyway. The music is on a different drive that is untouched during a reset and TomTom Sports is not affected. The reset itself takes less than 5 minutes.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • thomasen
    thomasen Registered Users Posts: 3
    Apprentice Traveler
    Tthanks a lot. Big help. It works!
    Thomas