Sports App cleaning forever — TomTom Community

Sports App cleaning forever

thomasenthomasen Posts: 3 [Apprentice Traveler]
Every time I synchronize my spark 3 with the sports app it keeps saying "cleaning up". The process is not ending.
What can be wrong?
Please help.
Thanks a lot!


Best Answer


  • thomasenthomasen Posts: 3 [Apprentice Traveler]
    Ok thanks. I'll try that.
    Does it mean that all activities and history will disappear?
  • tfarabaughtfarabaugh Posts: 16,677
    A factory reset will not cause you to lose any data, the watch syncs when you first plug it in, so everything is saved on TomTom Sports and your settings are reset afterwards. All you lose is the wheel size in cycling and turning splits on & off in running, as these are watch settings, not user settings. The history is erased from the watch, but this clears itself every 10 activities anyway. The music is on a different drive that is untouched during a reset and TomTom Sports is not affected. The reset itself takes less than 5 minutes.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • thomasenthomasen Posts: 3 [Apprentice Traveler]
    Tthanks a lot. Big help. It works!
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