Reload another map sector delete map in device

Giker
Giker Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Map purchase & installation
I have europe map instaled (not all, I have seleckted a few) on device and want change to sector 8 (just another sector of the map PL, GB etc). Tomtom start 25 was connected with MYDrive connect and after instalation I get mesage "somthing go wrong" and I lost my map.
Its posible to get back my map myself or I must contackt support , any1 have the same issue.

Ps. Sorry for my english.

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @Giker

    Check the first two characters of the serial number:-
    "BK">Start 25, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "BL">Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ">Start 25, 8GB + micro-SDHC, MyDrive Connect NAV3

    If "BK"then you may have a big problem as that has been declared obsolete see https://www.tomtom.com/pl_pl/obsolete-products/#car

    Otherwise get a 16GB SDHC memory card and put the whole of Europe on that

    To get help in your native tongue contact Customer Services to check the status of your subscriptions

    :flag_pl: Polska (Poland)
    +48 22 30 62 335
    Poniedziałek: 9.00- 17.00
    Wtorek-Piątek: 9.00- 16.00
  • Giker
    Giker Registered Users Posts: 2
    Apprentice Traveler
    Niall wrote:
    @Giker

    Check the first two characters of the serial number:-
    "BK">Start 25, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "BL">Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ">Start 25, 8GB + micro-SDHC, MyDrive Connect NAV3

    If "BK"then you may have a big problem as that has been declared obsolete see https://www.tomtom.com/pl_pl/obsolete-products/#car

    Otherwise get a 16GB SDHC memory card and put the whole of Europe on that

    To get help in your native tongue contact Customer Services to check the status of your subscriptions

    :flag_pl: Polska (Poland)
    +48 22 30 62 335
    Poniedziałek: 9.00- 17.00
    Wtorek-Piątek: 9.00- 16.00
    Ok I try to contackt service in Poland .
  • Niall
    Niall Posts: 11,115
    Superuser
    @Giker

    Glad to be of help