map updates on start60 failed

[h2]I opened an issue in October 2018 (QUESTION 181016-xxxxxxx) and received a number of suggestions ALL of which failed. [/h2]
My maps are now 20 months out of date. I have tried a number of different laptops some with windows10 having been updated and a couple of brand new laptops with a new version of windows 10 on. These all fail to pick up when I attach my satnav to them (again using a different number of leads).

This christmas my son got a start62 and it loaded without any issue on all the devices i have tried with my older start60.

HELP !!!!!!!!!


Mod edit: Please don't post private or personal information on a public forum.Thanks!

Comments

  • dhndhn Posts: 32,877 [Superusers]
    Call support to help:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Andy W.Andy W. Posts: 3 [Apprentice Traveler]
    just before calling your support desk i tried one final time to reset my device to factory default... AND IT WORKED.

    the joys of technology .... you make a callout and only then does it behave itself !!

    Thanks
  • Andy W.Andy W. Posts: 3 [Apprentice Traveler]
    its failed again ... can i use the above number to contact you about this ?

    Thanks
    Andy
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