App has lost my watch — TomTom Community

App has lost my watch

Princess StefPrincess Stef Posts: 1 [New Traveler]
HI

I have had my watch around 7 months and it has been connected to my phone for messages etc and I have downloaded the data onto the app. Yesterday I tried to download my data and the app is saying I dont have a watch applied to the app. The watch is showing as paired with my phone both on the watch and on my phone. If I try to "Pair New" the watch says I need to go to Managin in the app to unpair the current phone but the app isn't showing any devises at all. Any ideas

Comments

  • tfarabaughtfarabaugh Posts: 16,321
    Superusers
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again (not from the app, from the phone's BT menu). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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