I have just upgraded my laptop to a nice new Microsoft Laptop 2, and have installed MyDrive Connect. I followed all instructions, but for some reason my GO 5000 device will only stay connected for about 30 seconds. The screen on the GO 5000 says it is connected and the Device Manager shows that the 'USB RNDIS Adapter' is still present (indicating that Windows thinks it is connected), but the MyDrive Connect (version 18.104.22.16835) says it is not connected. I can unplug it and plug it back in again, but between 20 and 30 seconds later it will say it is disconnected again. No noises from Windows, no apparent change of connection state (other then within MyDrive Connect) and no reason as to why this keeps happening.
On my old laptop there is no problem. It connects and it stays connected (using the same version of MyDrive Connect). I have also gone through the troubleshooting tips here (https://uk.support.tomtom.com/app/answers/detail/a_id/16339)
which is why the name of the GO 5000 in the Device Manager is different.
Has anybody else had this? Can anybody suggest anything which I could try to resolve this?
Thanks in advance for your help,