TT Camper 1005 not starting since new map installed

I updated my new map on my camper unit and since then I can't get it to settle down. It wouldn't allow me to enter a destination and just freezes when I tried. I now have just the opening image (My photo at start up) and freezes. I have tried to connect the unit to see if another update would sort it out but unfortunately it won't connect. Can anyone offer some help? I have rebooted it a number of times but it just comes back to the start up image and sticks. HELP!!!!!!
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Comments

  • dhndhn Posts: 32,875 [Superusers]
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • HuwrhysHuwrhys Posts: 17 [Outstanding Explorer]
    Sorry I should have been clearer. When I said reboot I meant a drum reset. It just freezes on my opening image. It then shows the reset tomtom logo as if reset but without the drum roll and back to the image this cycle continues until I unplug it. Then the unit remains on the image until I turn it off with the power switch.
  • HuwrhysHuwrhys Posts: 17 [Outstanding Explorer]
    Ok now, try as I might the recovery just isn't working. I get the spinning cog and plug in. It restarts My Drive and says its connected and is restoring. It then goes black and the TomTom logo comes up as if rebooting and my start image appears. It then shows it's disconnected.
    Help again please!!!
  • dhndhn Posts: 32,875 [Superusers]
    Call support tomorrow:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • NiallNiall Posts: 10,365 [Superuser]
    @Huwrhys

    Check with Customer Services the status of your subscription(s)

    :flag_hu: Magyarország (Hungary)
    0036 177 792 27
    hétfő-péntek: 09:00-17:00
  • HuwrhysHuwrhys Posts: 17 [Outstanding Explorer]
    I have lifetime maps and a further 18 months of traffic/cameras still to run.
  • HuwrhysHuwrhys Posts: 17 [Outstanding Explorer]
    It's dead. They've offered a 25% discount as a goodwill gesture which considering I got a 20% discount when I bought as a non TT customer it seems a bit mean. Have to say I feel hard done by. It worked fine before the update so I feel the update screwed it.
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    I had the same problem.
    After attempting to recover for a number of times, the tomtom started normally. I immediately installed a smaller map. After this installation the tomtom will work properly again.
    I think there is an error in the full map of tomtom!
    John
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    Ask for tomtom.
    Is it possible to start the TomTom GO LIVE 1005 without the map being checked. This is to install a new map.
    John
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    Ask for tomtom
    Is it possible to start the tomtom without the tomtom checking the map.
    If there is an error in the card then the tomtom comes in a loop and there is no communication possible with tomtom drive connect.

    If the above is not possible and TomTom delivers and incorrect map update.
    All TomTom have become worthless.
    John
  • 5150user5150user Posts: 24 [Master Traveler]
    Hi All

    I have a go live 1005 caravan and camper doing exactly the same thing

    following the new map version upgrade a couple of weeks ago just before Xmas

    called support who tried to help but unfortunately I was on the phone so long my battery died and I lost the call

    Support said they would push a new download to my device but tomtom keeps restarting not long after the install starts
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    If I load the original full map then the problem is also back. This means that there is an error in the map.
    The TomTom then enters in a loop and no longer communicates with the TomTom Drive Connect.
    Definitely a map error from TomTom.
    By starting several times in recovery mode it is sometimes possible to get out of this. see above.
    John
  • 5150user5150user Posts: 24 [Master Traveler]
    since TOMTOM support pushed out new software the device will not get past the welcome picture
    ( previously it had been opening up the device screen and even showed writing route instructions before freezing saying connecting to GPS )

    they also advised me to deleted the cached data (RUN > appdata > LOCAL > TOMTOM delete HOME3 directory and restart PC but that made no difference
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    Is it possible to put the tomtom in recovery?
    John
  • 5150user5150user Posts: 24 [Master Traveler]
    Cogs screen ?

    then connect to pc MYDRIVE Connect ?


    it attempts to restore but the tomtom device restarts itself so that fails every time
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    OK
    I will tell you how I have succeeded:
    - hold the start button until drum sound is heard.
    - wait 10 to 20 seconds
    - press the start button again to switch off
    - briefly press the start button again
    repeat until the device starts normally

    When the device has started:
    - connect the device directly to the computer
    - download a smaller part of the map (not as usual the entire map)


    Connection to the PC is only possible if the device has been started normally.

    The problem is whether:
    - a defective map
    - a stack overflow
    - tomtom software can not handle large maps

    If this fails, only TomTom can solve its own problem.

    I hope that the problem will be solved.
    gr,
    John
  • 5150user5150user Posts: 24 [Master Traveler]
    Thank you John

    I will have a go
  • 5150user5150user Posts: 24 [Master Traveler]
    WELL DONE JOHNST

    looks like I may have sorted it, now responding and have loaded Zone 1 & Zone 4 maps and can switch between them

    device seems to be responding but not been out with it yet


    it was following your startup sequence that allowed me to progress :-

    - hold the start button until drum sound is heard.
    - wait 10 to 20 seconds
    - press the start button again to switch off
    - briefly press the start button again
    repeat until the device starts normally
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
    You can now place a new welcome image in the device.

    Good luck with the working device.

    gr,
    John
  • tomtomcampertomtomcamper Posts: 4 [Neophyte Traveler]
    edited January 26
    just shows tomtom start screen and then goes off and then back on and then off
  • VikramKVikramK Posts: 6,228 [Moderator]
    Hi @tomtomcamper

    Welcome to the community!

    Did you try the soft reset(Charge the device for more than 2 hours, press and hold the on/off button till you hear the drum sounds) already?

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • tomtomcampertomtomcamper Posts: 4 [Neophyte Traveler]
    yes tried that still no good. thanks
  • JohnstJohnst Posts: 23 [Apprentice Traveler]
  • tomtomcampertomtomcamper Posts: 4 [Neophyte Traveler]
    I was getting the same faults, program running in a loop, so I've sent my tomtom to Nutzz Electronics for repair (£50). But now the real question is: What are TomTom going to do about there map error? We need reassurance from TomTom that the map error has been resolved.
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