tomtom go 500 problems

wimmie Registered Users Posts: 1
New Traveler
Good day all i have a question

i have a tomtom go 500 from 201X

now the problem is i cant connect to my connect
have istalled the latest updat from internet connected the tomtom to the usb but still cant find the tom tom as it says to the screen

also the loading circle is tripping out resetting isnt working

please help