TomTomGo500 not switching on — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

TomTomGo500 not switching on

DPTDPT Posts: 2 [Apprentice Traveler]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I have a TomTomGo500 which has been working fine until I did the update. When I switch it on it plays an extended drum intro and then nothing happens. I have charged it for 3 hours and tried to follow the recovery instructions however it will not progress past the TomTom screen. I have tried plugging it into my laptop and there is no change.

If anyone can offer any suggestions that would be great. Thank you.

Comments

  • dhndhn Posts: 33,301
    Superusers
    Seek support assistance:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • DPTDPT Posts: 2 [Apprentice Traveler]
    I will do. Thank you for responding.
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