cannot delink and link another product

AB81
AB81 Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
I have a new device and cannot figure out how to delink old and link new. I have tried webchat with no assistance, tried to call the contact centre- directs me to webchat and even the email address appears to be down.

Any advice will be appreciated at this point- i have not been able to use my new device for 3 weeks!

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Call the support again but do not respond with a device when prompted in order for a live agent to reply:

    :flag_za: South Africa
    0800 980670
    Monday-Friday: 10:00 to 18:30

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