Update for Start 25

ngater2019
ngater2019 Registered Users Posts: 1
New Traveler
edited January 2019 in Map purchase & installation
Hi

I've recently connected my old Start 25 to use in a second car, sadly I can't seem to find any way of updating it despite having lifetime maps. When I connect to Tom Tom Drive it just tells me that the map is "expired".

Any ideas?

Thanks

Comments

  • YamFazMan
    YamFazMan Posts: 20,799
    Superuser
    Hi
    @ngater2019

    Your device may have mistakenly been declared Eol (End of Life)
    ____________________________________

    Tomtom EOL (End of Life)
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

    When calling....
    Tomtom are monitoring Eol support by an Auto Response Phone System
    When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond


    [h3]Phone Tomtom Support...[/h3]
    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM