ONE IQ Routes, which does not work

I have a gps tomtom ONE IQ Routes, which does not work ... it turns on and stays on a screen with a red cross, it is not recognized by TomTom start and neither by TomTom MyDrive Connect
I will not either let myself enter a recovery mode, get to the black screen with white letters to the button turn on / off 3 times in 1 second and nothing
that recommend that you do
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