Community Restored back to -19th December 2018
VikramK
Posts: 7,750 
TomTom Moderator
Hello all
The forum will be offline for approximately 60 seconds at 4 PM CET today [3rd January 2018]
This is because we are restoring the English Community to an earlier date -19th December 2018.
Something went wrong which resulted in several forum account deletions on 20th December 2018.
A restore is the only way to solve/fix this problem. This process will restore all the lost profiles but unfortunately all activity (posts/topics) and profiles that have been posted/registered from 19th December onwards will no longer be available and will be lost.
If you registered on the forum on or after the 19th, your TomTom account is unaffected but your profile and the username on the community gets deleted. To continue using the forum you will have to register again.
We apologise for this difficulty and going forward, we will ensure that this issue won’t occur again.
Thank you for understanding.
Regards
Vikram
The forum will be offline for approximately 60 seconds at 4 PM CET today [3rd January 2018]
This is because we are restoring the English Community to an earlier date -19th December 2018.
Something went wrong which resulted in several forum account deletions on 20th December 2018.
A restore is the only way to solve/fix this problem. This process will restore all the lost profiles but unfortunately all activity (posts/topics) and profiles that have been posted/registered from 19th December onwards will no longer be available and will be lost.
If you registered on the forum on or after the 19th, your TomTom account is unaffected but your profile and the username on the community gets deleted. To continue using the forum you will have to register again.
We apologise for this difficulty and going forward, we will ensure that this issue won’t occur again.
Thank you for understanding.
Regards
Vikram
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So if you are unlucky to lose your forum account, the account used for updating your device will be unaffected.
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