TomTom Touch cant connect with App — TomTom Community

TomTom Touch cant connect with App

bekkie95bekkie95 Posts: 1 [New Traveler]
edited January 25 in TomTom Touch
Hi!

My TomTom Touch cant connect with my app anymore since 30 november.
Also my account on TomTom.com/123 doesnt update.

So I already did a few things:
  • Forget the watch with Bluetooth
  • delete the app
  • reset the watch
  • put the Watch in the computer
  • look for a new update
nothing works. Who can help me!?

Comments

  • tfarabaughtfarabaugh Posts: 15,794 Superusers
    Did you try a factory reset of the device? I would start from scratch with the connection. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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