Start 20 won't update

panospr
panospr Registered Users Posts: 2
Apprentice Traveler
edited May 2019 in Map purchase & installation
tom tom start 20 won't update.
I connect it to PC. I start "Tomtom drive connect". It says to me "obligatory update" (translated from Greek) and when I press the update button it opens "my documents" folder and nothing happens.

Please help.
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Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @panospr

    Try a complete reinstallation of MyDrive Connect with a fresh copy, a simple double-click on the downloaded file. the installation will be in the language of your computer. This should normally solve your worries.

    You will find the installation file here, at the bottom the green buttons:
    https://www.tomtom.com/en_gb/mydrive-connect/

    If it doesn't work, please post it on this topic. We will try something else.

    Regards.
  • panospr
    panospr Registered Users Posts: 2
    Apprentice Traveler
    It worked. Thank you!
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @panospr

    Glad for you that everything went well. :slight_smile:

    Regards.
  • AlanRoberts
    AlanRoberts Registered Users Posts: 12
    Legendary Explorer
    My Start won't update at all. Every time I try (for over a week now, several times each day), all I get is 'We're very busy now, please try later'. That's not very inspiring. Perhaps I now have a useless lump of electronics.
  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    edited May 2019
    Hi @AlanRoberts

    Yesterday we did some changes to fix the issue with the busy server error.

    Could you just check if you still see it?

    https://discussions.tomtom.com/en/discussion/comment/1644775/#Comment_1644775

    Regards
    Vikram
  • HenkVis
    HenkVis Registered Users Posts: 1
    New Seeker
    edited May 2019
    I have been busy for 2 weeks now to get an update for my TomTom Start25 but I still get the message that the servers are very busy.
    When can I update now, the holiday is now fairly short, so. .
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited May 2019
    Hi @HenkVis
    HenkVis wrote: »
    I have been busy for 2 weeks now to get an update for my TomTom Start25 but I still get the message that the servers are very busy.
    When can I update now, the holiday is now fairly short, so. . .

    At the moment there are known problems with Tomtom servers
    Look at this topic and try the different suggestions.
    https://discussions.tomtom.com/en/discussion/comment/1645471/#Comment_1645471

    Regards.
  • Ludit
    Ludit Registered Users Posts: 2
    Apprentice Seeker
    I tried updating at different times of the day and night for 12 hours and it always ended up with the message "Woops something has gone wrong". I had the plug directly from the socket at the back of the device to the PC and My Drive. I took the mounting pillar out of the car and fitted the device on to that and within two attempts the Update downloaded.

    Totally illogical but that is the way electronic faults are. You car can go into Limp Home Mode and all of the specialists in the world won't find the problem and you have to trade it in eventually!

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